Support
Questions about ChainSpell, a purchase, your data or another player's username.
Include your Support ID so I can find your records exactly. In the game, open Settings, find Support ID and tap Copy, then paste it into your email.
Common questions
How do I restore my purchases?
They come back on their own: each time the game starts, it asks Apple what your Apple ID owns and restores characters and Remove ads, including after reinstalling or on a new iPhone. You can also open the Shop (from level 5), go to the Premium tab and tap Restore purchases. Gold is used up when spent, so it cannot be restored.
Can I get a refund?
Payments are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
I reinstalled the game and my progress is gone.
ChainSpell has no accounts, so your progress, gold and items are stored only on your iPhone, and deleting the game deletes them. Purchases can be restored from the Shop. Your old leaderboard entries stay online, but a new install has a new Support ID and cannot be linked to them.
How do I unlock Versus?
Beat Medium in Solo. Each match uses one energy, and energy refills by one point every hour. You start with room for five, and each level up adds one more, up to twelve.
How do I report an offensive username?
Tap the name on either leaderboard, or tap the duel in your match history, and choose Report name. That opens an email to me with the name, where you saw it and that player's ID already filled in; add anything else and send it. Names are filtered automatically, so a report is for one that got through.
How do I stop playing against someone?
Tap their name on a leaderboard or their duel in your match history, and choose Block player. You won't be matched with them in ranked duels again, and their name shows as “Blocked player” on your leaderboards. They are not told. To undo it, find them in Settings and tap Unblock.
Who is “Player” on the leaderboard?
Someone who has not chosen a username. You can set yours in the game, from your profile.
How do I delete my data?
Email your Support ID and ask for your data to be deleted. Everything linked to it, including leaderboard entries, ratings and duel history, is deleted within 30 days, and you get an email to confirm. The privacy policy has the details.